Bilingual Advisor Support Analyst

Advisor Support team is looking for an Advisor Support Analyst to join our team. As a member of our team within the Manulife Wealth organization you will be working closely with the advisors and their support staff to resolve service‑related escalations and assist in process related inquiries. Working with Account Managers and partners across Operations, you will provide a consistent, and powerful client and advisor experience.

If you enjoy working in a fast paced, changing environment where every day brings something new, you may be the candidate we are looking for!

Position Responsibilities

• Act as the main contact for resolving service‑related escalations, by thoroughly investigating advisor inquiries (written and verbal)
• Support Advisor inquiries within the expected turnaround times, engaging with internal teams and/or with Fidelity Clearing Canada as the carrying broker, as needed
• Provide outstanding ...