Job Description
On this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities.
What you will do:
· Responding to calls from customers who have questions regarding phone, internet and tv services, billing, account information, password resets, etc.
· Responding via Voice or Chat from customers with account home services i.e.: internet, tv, home phone etc.
· Retain Customers through value-based conversations and offers for all supported business.
· Contribute to business profitability by offering customers account specific deals through up-sell initiatives.
· Documenting customer issues in the client system and updating customer information.
· Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.
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