Job Description

Application Deadline: 01/17/2026

Address: 250 Yonge Street

Job Family Group: Wealth Sales & Service

The Bilingual BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of Boldly Grow the Good in Business and Life. As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer‑first solutions.

Key Responsibilities

Operations

  • Handle complex insurance inquiries and process non‑routine transaction accurately.
  • Investigate escalated complaints and provide resolution recommendations to management.
  • Analyze r...

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