Job Description
Description
Job Summary:
Reporting to the Manager of Business Development, the Call Center Representative is responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identify customer needs, clarify information, assist customers in the enrollment process using sales techniques, research and provide solutions. The chosen candidate will maintain records of conversations and results and meet team/personal qualitative and quantitative targets.
Essential Duties:
• Responsible for answering inbound calls to process PCP Change Requests, send member ID cards, explain to members how to log into portal, and update member demographics.
• Access and interpret customer accounts and provider data to provide answers to inquiries
• Assist customers in the enrollment process using sales techniques
• Document all customer interactions
• Maintain communication...
Job Summary:
Reporting to the Manager of Business Development, the Call Center Representative is responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identify customer needs, clarify information, assist customers in the enrollment process using sales techniques, research and provide solutions. The chosen candidate will maintain records of conversations and results and meet team/personal qualitative and quantitative targets.
Essential Duties:
• Responsible for answering inbound calls to process PCP Change Requests, send member ID cards, explain to members how to log into portal, and update member demographics.
• Access and interpret customer accounts and provider data to provide answers to inquiries
• Assist customers in the enrollment process using sales techniques
• Document all customer interactions
• Maintain communication...
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