Bilingual Call Centre Customer Service

This in an exciting opportunity to work with our new client in Mississauga. This company specializes in textiles and workwear, and they are hiring Customer Service Reps to join their team!

This position offers:

• Salary: $55,000
• Day OR Afternoon shifts - 7AM-3PM or 2PM-10PM
• 3 weeks’ vacation, 6 sick days, 2 personal days
• Hybrid schedule – 3 days in office, 2 days from home
• Benefits include Medical, Dental and Vision

Key Duties and Responsibilities:

•Provide excellent service and support to both internal and external customers across all communication channels.
• Handle all telephone calls promptly, resolving queries fully while maintaining a strong focus on First Contact Resolution.
• Deliver knowledgeable and professional responses to customer emails, ensuring timely and accurate action within 48 hours pf receipt.
• Process all customer orders accurately within SLA, prioritizing urgent requests (such as prior...