Bilingual Call Centre Representative

Overview

On-site 5 Days per week in Oshawa - $20/hour

Insight Global is seeking a bilingual (English and French) detail-oriented and customer-focused Call Center Representative to join a global leading insurance company. This role involves managing inbound and outbound calls, coordinating vehicle pickups, and ensuring timely and accurate processing of assigned files.

Responsibilities

• Professionally and promptly handle inbound and outbound calls.
• Manage assigned files with accurate and timely processing of information.
• Coordinate vehicle pickups by obtaining release information and authorization from appropriate clientele.
• Accurately input detailed information into call logs and/or files.
• Complete timely follow-up calls to meet deadlines.
• Investigate and troubleshoot delayed vehicle releases that fall outside designated time frames.
• Enter clear, concise, and professional notes int...