Job Description

Description

:

Manage the client relationship and ensure resolution of a broad range of claims from routine - moderately complex within their area of focus and authority. Leverage appropriate support functions in the investigation and assessment of claims, ensuring timely resolution while mitigating risks and escalation.

KEY ACCOUNTABILITIES

CUSTOMER

  • Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process
  • Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experience
  • Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate
  • Demonstrate flexibility to be able to change activitie...

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