Bilingual Claims Analyst

RMA is looking for a Claims Analyst to join our growing Insurance Solutions team. Reporting to the Director of Operations, you’ll evaluate Guaranteed Asset Protection (GAP) and Replacement Vehicle Insurance (RVI) claims, deliver exceptional service to our valued clients all while working within an empowered, collaborative environment that values creativity and accountability.

What You’ll Do

• Review and adjudicate GAP & RVI claims with a sharp eye for accuracy, eligibility, and completeness.
• Analyze key documentation (loan/lease agreements, vehicle values, insurance settlements, and payoff details).
• Calculate benefit amounts in line with contract terms and timelines.
• Collaborate with claimants, lenders, dealerships, and insurers to gather information and resolve claims efficiently.
• Make informed claim decisions, process settlements, and maintain clear, compliant claim records.
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