Bilingual Client Support/Service Desk

Position Description:

Are you passionate about providing exceptional customer service? Motivated by helping others? If you have a high attention to detail, are happy to provide a hospitable customer experience by phone and email and show patience and professionalism; we would be interested in talking to you! Our ideal candidate is providing a premium customer experience, supporting end-users seeking assistance and password resets as well as coordinating with team members to resolve issues in a timely and efficient manner. Contact types include fax, mail, email, and inbound/outbound calls. 

Your future duties and responsibilities:

. First point of contact for customers seeking assistance and/or password resets
. Working with multiple internet-based applications
. Create and assign tickets in our help-desk tool
. Escalate unresolved issues to the appropriate team members 
. Work as a team to adhere to and improve int...