Bilingual Collections Agent, High Value At Risk (HVAR)

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Quick Overview

A High Value at Risk (HVAR) Collector is responsible for the collection of BMO’s highest risk accounts. To be successful in their role, the individual requires extensive knowledge of Retail lending products and procedures related to collections in order to successfully assess and mitigate issues that could potentially lead to Risk to the Bank. The agent must also possess strong problem solving, communication and conflict management skills in order to successfully offer customers the highest quality service when applying appropriate solutions. Knowledge of hardship solutions for delinquent clients would be beneficial.

Key Accountabilities

Act decisively and effectively when dealing with sensitive customer situations Diffuse irate customers and maintain poise and perseverance in order to effectively...