Job Description

Overview

Title: Bilingual Customer Care Coordinator (6-month contract )

Reports To: Associate Director, Customer Care

Position Summary: This role is primarily responsible for contributing to a high occupancy rate. This is achieved through demonstrating excellent skills in: tenant relations, communication, sales, administration and organization. Other projects and duties as required.

Responsibilities

Online leasing & Customer Care

  • Daily monitoring of vacancy to identify trouble spots.
  • Logging and responding to electronic and phone inquiries from prospective tenants
  • Communicating with Operations regarding rental inquires, applications, appointments and questions
  • Performing follow-ups with prospects, site staff, and operations managers with the intent to maintain 100% occupancy and high tenant satisfaction in all assigned assets
  • Answering incoming sales and a...

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