Bilingual Customer Care Representative - Remote

Overview

Bilingual Customer Care Representative - Remote

Monday to Friday 8:30am to 4:30pm (EST) / 9:30am to 5:30pm (ATL)

• Do you have experience working in a customer service role?
• Are you comfortable spending the majority of your day on the phone?
• Do you have basic computer skills?

As a Bilingual Customer Care Representative, you will be responding to all client issues, concerns, and inquiries relating to invoicing, contracts, equipment, and account information. This position is responsible for maintaining positive customer experiences and ensuring excellent service and timely resolution.

Responsibilities

Key Responsibilities:

• Respond to inbound calls from internal and external clients by demonstrating exceptional quality service and skill while achieving outlined production targets.
• Maintain the Customer Care email inboxes and respond to inquiries and concerns withi...