Job Description
Do you enjoy helping people and providing clear, simple technical solutions?
In this role, you will support customers with technical questions and service requests, guiding them step by step to resolve issues related to systems, applications, or basic technical processes. Your goal will be to ensure a positive customer experience in every interaction.
If you enjoy communicating with others, listening carefully, troubleshooting problems, and working in a bilingual environment, this is a great opportunity for you.
Role Purpose
Provide technical customer support through phone and digital channels, ensuring clear communication, accurate issue diagnosis, effective resolution, and compliance with the quality and productivity standards defined by the company and the client.
Educational Background
High School Diploma (Bachiller).
Technical, technologist, or professional studies.
Studies related to systems, IT, telecommunications, or administrative fields are a plus.
...
In this role, you will support customers with technical questions and service requests, guiding them step by step to resolve issues related to systems, applications, or basic technical processes. Your goal will be to ensure a positive customer experience in every interaction.
If you enjoy communicating with others, listening carefully, troubleshooting problems, and working in a bilingual environment, this is a great opportunity for you.
Role Purpose
Provide technical customer support through phone and digital channels, ensuring clear communication, accurate issue diagnosis, effective resolution, and compliance with the quality and productivity standards defined by the company and the client.
Educational Background
High School Diploma (Bachiller).
Technical, technologist, or professional studies.
Studies related to systems, IT, telecommunications, or administrative fields are a plus.
...
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