Bilingual Customer Experience Representative (English/French)

Overview

Bilingual Customer Experience Representative (English/French)

Reporting directly to the Customer Experience Supervisor, the Bilingual Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding delivery of propane. The Customer Experience Representative will also be responsible for providing exceptional customer support, generating orders and collaboratively working with and relaying information to the Delivery Coordinators and Credit and Collections specialists to assist in the efficient delivery of propane and related services.

Must be able to fluently speak French and English

What you'll do

• Build positive, collaborative relationships with all points of contact including customers, team members and management.
• Consistently apply and leverage developed procedures and processes to effectively an...