Job Description
**About Us**
It's simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.
**What is this role about?**:
We are looking for an **Bilingual Customer Service Agent** to use best practices in customer success processes, optimize customer experiences and grow the mission impact of our client's organization. Customer satisfaction, troubleshooting and data analysis are guiding principles in this work to promote our client's certified products.
**What awaits you in this role**:
- Respond to general inquiries from producers, companies, organizati...
It's simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.
**What is this role about?**:
We are looking for an **Bilingual Customer Service Agent** to use best practices in customer success processes, optimize customer experiences and grow the mission impact of our client's organization. Customer satisfaction, troubleshooting and data analysis are guiding principles in this work to promote our client's certified products.
**What awaits you in this role**:
- Respond to general inquiries from producers, companies, organizati...
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