Job Description

Work Flexibility: Remote

Schedule: Monday – Friday, 9:30 AM – 6:00 PM EST

Summary:

The Bilingual Customer Service Agent processes orders for materials or merchandise from sales staff or direct customer contact. In this role, you will maintain customer files with sales contracts and other information. The Bilingual Customer Service Agent gives price quotations, completes order sheets, and checks the price and quantity of each item listed. In this role, you will distribute order sheets to respective departments, and you may coordinate with departments regarding order status, shipping dates, prices, product availability and back orders

What You Will Do:

  • Respond professionally to customer inquiries via phone and CRM regarding orders, pricing, returns, and general support.
  • Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills.
  • Accurately process various order types (direct sale...

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