Job Description
Description
At Robert Half, we specialize in connecting skilled professionals with dynamic organizations to foster growth and success. Our client is seeking a dedicated Bilingual Customer Service Agent to join their team, supporting customers in multiple languages and delivering exceptional service.
Key Responsibilities:
+ Respond to customer inquiries via phone, email, and chat in both English and Spanish
+ Provide accurate information about company products, services, and policies
+ Resolve customer concerns efficiently while maintaining a positive attitude
+ Document customer interactions and update internal records
+ Work closely with internal teams to follow up on customer requests
+ Identify opportunities to enhance the customer experience
+ Uphold company standards of professionalism, confidentiality, and quality
Requirements
+ High school diploma or equivalent; some colle...
At Robert Half, we specialize in connecting skilled professionals with dynamic organizations to foster growth and success. Our client is seeking a dedicated Bilingual Customer Service Agent to join their team, supporting customers in multiple languages and delivering exceptional service.
Key Responsibilities:
+ Respond to customer inquiries via phone, email, and chat in both English and Spanish
+ Provide accurate information about company products, services, and policies
+ Resolve customer concerns efficiently while maintaining a positive attitude
+ Document customer interactions and update internal records
+ Work closely with internal teams to follow up on customer requests
+ Identify opportunities to enhance the customer experience
+ Uphold company standards of professionalism, confidentiality, and quality
Requirements
+ High school diploma or equivalent; some colle...
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