Job Description
_Advanced english skills required_
- This is a fully on-site position in Guadalajara, Jalisco_
**RESPONSIBILITIES**
1. TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICES SITUATIONS
2. TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN
3. KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS
4. COMMITMENT TO FIRST-CALL RESOLUTION, WITH A SENSE OF URGENCY AND MAXIMUM PROFESSIONALISM.
5. ENSURE DELIVERY OF EXCELLENT CUSTOMER SERVICE THROUGH FAST AND ACCURATE PROCESSING OF CALLS, COMMUNICATION,
AND COORDINATING WITH OTHER DEPARTMENTS TO RESOLVE INQUIRIES.
6. ANSWER INSURANCE-RELATED QUESTIONS INCLUDING CLAIMS STATUS AND BASIC CLAIMS INFORMATION
7. KNOWLEDGE OF COMPANY INSURANCE REQUIREMENTS AND EXCEPTION POLICIES FOR OUTSIDE INSURANCE
8. PROVIDE OUR CUSTOMERS WITH DETAILS OF BENEFITS AND COVERAGES OF THE COMPANY COLLATERAL PROTECTION INSURANCE
**SHIFT**
08:00-18:00 or 11:00-20:00 /, DAYS OFF SUN...
- This is a fully on-site position in Guadalajara, Jalisco_
**RESPONSIBILITIES**
1. TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICES SITUATIONS
2. TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN
3. KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS
4. COMMITMENT TO FIRST-CALL RESOLUTION, WITH A SENSE OF URGENCY AND MAXIMUM PROFESSIONALISM.
5. ENSURE DELIVERY OF EXCELLENT CUSTOMER SERVICE THROUGH FAST AND ACCURATE PROCESSING OF CALLS, COMMUNICATION,
AND COORDINATING WITH OTHER DEPARTMENTS TO RESOLVE INQUIRIES.
6. ANSWER INSURANCE-RELATED QUESTIONS INCLUDING CLAIMS STATUS AND BASIC CLAIMS INFORMATION
7. KNOWLEDGE OF COMPANY INSURANCE REQUIREMENTS AND EXCEPTION POLICIES FOR OUTSIDE INSURANCE
8. PROVIDE OUR CUSTOMERS WITH DETAILS OF BENEFITS AND COVERAGES OF THE COMPANY COLLATERAL PROTECTION INSURANCE
**SHIFT**
08:00-18:00 or 11:00-20:00 /, DAYS OFF SUN...
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