Bilingual Customer Service Representative

Customer Support Representative

Bilingual Customer Support Representative for a final client in the Food & Beverage Industry opportunity in Mexico City:

Role Overview

The Call Center Customer Representative is responsible for delivering high-quality customer support through inbound and/or outbound interactions. This role focuses on resolving customer concerns efficiently, providing accurate information, and creating a positive experience during every call. The ideal candidate is patient, detail-oriented, and comfortable working in a high-volume, performance-driven environment.

Key Details:

• Permanent employment
• Hybrid work model: 3 days in the office (Polanco) and 2 days working from home
• U.S. holidays
• Above-market benefits (Grocery vouchers, Meal vouchers, Annual bonus, ...)

What are we looking for?

• 1-2 years of experience in Customer Support
• Ideal experience in ...