Job Description
Bilingual Customer Service Representative
MX-DF-Mexico DF
**Description**:
At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
**What You’ll Be Doing**
In this role, you will work to assist customers with updating, modifying, or creating new car rental reservations. You will also resolve customer requests or issues via phone.
**During a Typical Day, You’ll**
- Answer incoming communications from customers
- Connect and resolve issues with customers using excellent verbal communication
- Get in contact with different people and departments to ensure correct follow-up
- Take inbound phone calls and follow up on outbound cases according to operational needs
**What You Bring to the Role**
MX-DF-Mexico DF
**Description**:
At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
**What You’ll Be Doing**
In this role, you will work to assist customers with updating, modifying, or creating new car rental reservations. You will also resolve customer requests or issues via phone.
**During a Typical Day, You’ll**
- Answer incoming communications from customers
- Connect and resolve issues with customers using excellent verbal communication
- Get in contact with different people and departments to ensure correct follow-up
- Take inbound phone calls and follow up on outbound cases according to operational needs
**What You Bring to the Role**
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