Bilingual Customer Service Representative

Description
We are hiring for one of the leading digital e-commerce marketplace platforms in the US. To support our ambitious growth agenda, we are looking for creative and passionate problem solvers to join our team as Customer Service Representatives.
You will provide multi-channel support to our customers, answering questions, providing guidance, and troubleshooting issues as they arise, as well as pro-actively working towards improving our services. Full training will be provided to the right candidates.
Responsibilities:
• Be the face of the company to our customers
• Handle customer inquiries and complaints
• Provide information about our products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
Job Type & Location
This is a Contract to Hire position based out of Hampton, VA.
Pay and Benef...