Bilingual Customer Service Representative

A rapidly expanding waste management company is looking for a Spanish Bilingual Customer Service Representative to handle incoming calls related to service inquiries, account setup, payment processing, and providing information about its products and services.


Salary: $18-19/hr

Location: Central Houston – In Office

Type of Position: Temp-to-Hire



Responsibilities:

Answer and manage high volume inbound calls.

Open and maintain customer accounts by recording account information.

Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.

Identify and assess customers' needs to achieve satisfaction.

Provide accurate, valid, and complete information by using the right methods/tools.

Han...