Bilingual Customer Service Representative

Job Title: Bilingual Customer Service Representative

Location: Remote (Mexico)

Experience Level: 2+ Years

Base Salary: MXN $3,000 per week (net).

Weekly Bonus: Up to MXN $2,000 based on attendance and punctuality.

Total Weekly Earnings: Up to MXN $5,000 net (approx. MXN $20,000/month).

Language Requirement: Advanced English proficiency

About the Role

Our client is seeking dynamic and motivated Bilingual Customer Service Representatives to join our growing team. This is a fully remote, full-time position focused on delivering exceptional service to our clients, while identifying opportunities to upsell relevant services. You will be the voice of trusted U.S.-based home service businesses such as cleaning, plumbing, and electrical companies, ensuring clients feel supported, informed, and valued at every step.

What You’ll Do

• Handle inbound and outbound customer calls for U.S.-based small businesses (e.g., cleaning or electrical services).
• Respond to customer inquiries via phone, email, and live chat.
• Provide quotes, enter orders in the system, and follow up to ensure completion.
• Proactively build and maintain strong customer relationships.
• Recommend suitable products or services tailored to customer needs.
• Resolve customer concerns and complaints promptly and professionally.
• Collaborate with team members to identify upsell opportunities and share feedback.
• Ensure accurate record-keeping of all customer interactions and transactions.
• Follow up with customers to confirm satisfaction and resolution.
• Manage multiple interactions simultaneously while maintaining high efficiency.

What We’re Looking For

• Advanced English and Spanish proficiency (spoken and written).
• Minimum 2 years of call center experience required.
• Experience in customer service and soft sales roles preferred.
• Comfortable using multiple software programs simultaneously.
• Excellent communication, active listening, and problem-solving skills.
• Detail-oriented, proactive, and organized.
• Strong time management and ability to work independently.
• Seeking candidates interested in long-term employment and career growth .

Compensation & Benefits

• Base Salary: MXN $3,000 per week (net).
• Weekly Bonus: Up to MXN $2,000 based on attendance and punctuality.
• Total Weekly Earnings: Up to MXN $5,000 net (approx. MXN $20,000/month).
• Performance Reviews every 6 months:
• 6-month bonus.
• 12-month salary raise.
• 18-month bonus.
• 24-month salary raise.
• Law-mandated benefits plus additional perks