Bilingual Customer Service Representative

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Our client, a building materials business in Etobicoke, Ontario, is seeking a Bilingual Customer Service Representative to support customers across Canada. This in‑office role serves as the first point of contact for all customer inquiries in English and French, with a focus on service quality, accuracy, and relationship building. You will work closely with customers, sales teams, and internal departments to support orders, resolve issues, and contribute to overall sales growth.

Role Responsibilities

• Respond to inquiries by phone, email, and in person
• Resolve product issues, complaints, and order discrepancies
• Provide clear information on products, services, and company policies
• Process orders, returns, and exchanges accurately
• Update customer accounts and maintain acc...