Bilingual Customer Service Representative

Location: Montreal, QC (Hybrid)

Duration: 6 months contract (with possibility of extension/conversion)

Job Description

• You will be responsible for managing all aspects of customer service and meeting clients' needs, including answering calls and, at times, following up on group insurance plan files.
• Requests, which vary in complexity, come from internal or external clients.
• Candidates must have excellent interpersonal, customer service, and communication skills.
• Being passionate about customer service and determined to do things right, you will ensure a high level of dedication and strive to meet clients' needs by promptly providing accurate responses to those inquiring about the available products and services.
• Inbound Call Center – about 50 calls per day

Job Requirements

• Bilingual – fully bilingual in French and ...