Job Description
We're seeking a dynamic Customer Care Specialist to work in a B2B promotional products manufacturing facility that serves distributors. This position is perfect for individuals who thrive in a fast paced, growing and fun environment. We are looking for someone who is optimistic, self-motivated, hardworking, and dependable to join our growing team.
**Essential Duties and Responsibilities**:
- Quoting.
- Entering Sample requests.
- Entering product art layout requests and sending completed mock-up back to customer.
- Checking on order status.
- Answering product and service questions.
- Suggesting products and services that suits customer specifications.
- Communicating with sales when customers request high quantity orders, custom or import product.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustm...
**Essential Duties and Responsibilities**:
- Quoting.
- Entering Sample requests.
- Entering product art layout requests and sending completed mock-up back to customer.
- Checking on order status.
- Answering product and service questions.
- Suggesting products and services that suits customer specifications.
- Communicating with sales when customers request high quantity orders, custom or import product.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustm...
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