Bilingual Customer Service Representative

Description

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

80% quote benefits, eligibility and claim status accurately and timely to all callers

10% document all calls in member notes

5% return voicemail, email and written inquiries

• The ability to maintain a courteous and professional demeanor while working under pressure, the ability to work independently and as part of a team, detail oriented, excellent data entry,10 key, bilingual a plus.

• Convey a positive image of the company by promptly responding to customer phone inquiries and determining the appropriate actions to resolve i...