Bilingual Customer Success Associate

Join the forefront of North American educational payment solutions as a Bilingual Customer Success Associate at PayMyTuition .

Role Function And Purpose

Serving on the front-lines, our Customer Success team assists PayMyTuition customers with our solutions and payment processes. These representatives are experienced communicators who enjoy solving problems and engaging with users.

Location : Toronto, ON

Unit : Customer Support

Key Responsibilities And Duties

• Address customer questions and concerns across multiple mediums in a timely and professional manner
• Provide individualized solutions efficiently and effectively to PayMyTuition users
• Daily follow-up with previously unconcluded issues and requests
• Strategize about improving services for customers
• Represent the PayMyTuition brand proudly through positive...