Bilingual Data Analyst

About the role

The Job Summary:

The Data Analyst drives operational excellence by monitoring performance, analyzing data, identifying issues, and implementing effective solutions. This role combines reporting, analytics, call monitoring, and process improvement to ensure consistently high standards across operations. The ideal candidate is detail-oriented, proactive, and passionate about continuous improvement.

Key Responsibilities

· Collect, review, and analyze data from multiple sources to monitor performance, identify trends, and highlight discrepancies.

· Generate regular and ad hoc reports that provide actionable insights to leadership and operational teams.

· Evaluate customer interactions and calls to assess quality, uncover issues, and recommend improvements.

· Identify gaps, inefficiencies, or process issues, and propose practical, data-driven solutions.

· Collaborate with cross-functional teams to implement approved s...