Job Description

Position: Bilingual English-Vietnamese Remote Customer Service Representative (Vegetarian Products)

Location: Remote

Working Hours: PST 8:30 AM – 5:30 PM, Monday to Friday (45-60 minutes break with no pay)

Vietnam Time: 10:30 PM – 7:30 AM, Monday to Friday


Job Responsibilities:

  • Call or send a text message to customers to confirm orders, verify addresses, and respond to inquiries.

  • Provide customers with accurate information about products or services.

  • Effectively and efficiently identify and resolve customer issues and complaints.

  • Report complex or unresolved problems to higher-level support or management.

  • Identify opportunities for upselling and cross-selling and promote these opportunities.

    • Requirements:

  • No gender limitation.

  • College degree or above.

  • Fluent in spoken language.

  • Strong stability.

    • ...

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