Bilingual (Fr/En) Client Service Representatives

Overview

Permanent Full Time. The bilingual Client Service Representatives primary objective is to act as a plan administrator on behalf of our outsourced clients. They are responsible for managing the 1-800 call and email inquiries in French and in English from employees regarding benefit inquiries, premium and payroll deductions and eligibility issues.

Responsibilities

• Provide guidance to employees/members of outsourced clients who have questions about or problems with their benefit option choices
• Provide telephone support to outsourced clients on GroupNet for Plan Administration, GroupNet Flex and EAS with inquiries on benefit coverage available, premium calculation, claim submission procedures
• Respond to Email inquiries
• Communicate with Benefit Payment Office and client to resolve eligibility and claim settlement issues
• Assist in ongoing maintenance of employee/member enr...