Job Description

Summary:

Tsubaki of Canada Ltd. is looking for a detail-orientated, and customer service-driven inside sales representative. Must be able to communicate fluently in both English and French and be comfortable handling a large volume of emails and calls every day.

Overview:
Reporting to the Inside Sales Manager the primary role of the Inside Sales Representative (ISR) is to position Tsubaki as the service leader by:
  • Exceeding customer expectations.
  • Providing professional point-of-service contacts.
  • Following through on all customer requests including but not limited to:
    • Quotes.
    • Order Acknowledgements.
    • Follow-ups and Escalations.
  • Actively participating in continuous improvement initiatives.
  • Effectively managing priorities, deadlines, and achieving response time objectives.
  • Contributing to a positive culture.
  • Duties an...

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