Job Description

Job Description

:

The Investigative Analyst is an important front line of defence in identifying potentially suspicious activity submitted through Group Benefit plans. The team also receives incoming telephone calls through the Fraud Risk Management Tip Line, from the public, and internally with information regarding possible suspicious activities.

What will you do?

  • Communicating with Disability Case Managers, Plan Sponsors and tipsters, utilizing the principles of clear language, and in a courteous and professional tone
  • Setting up cases in Case Manager for Investigators
  • Gathering additional plan member details
  • Conduct preliminary, open source searches/research
  • Manage inbox and triage of information
  • Review referrals for accuracy and quality
  • Communicating with the Disability Business Unit for various requests
  • Assist with process improvements and maintaining team job aids
  • Collaborating with colle...

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