Bilingual Operations Supervisor

Career Opportunity at Teleperformance

Bilingual Operations Supervisor

Are you passionate about developing talent and looking for an opportunity to positively impact team performance?

Teleperformance is looking for an Operations Supervisor to join our team in Lapa/SP

Requirements

Proven experience as a Customer Service Supervisor, preferably in a Call Center environment.

Experience with Social Media preferred for an integrated approach to customer service.

Mastery of Call Center Operational Indicators, with the ability to analyze and optimize results.

Intermediate/advanced knowledge of the Office Package is desirable.

Availability to work in person in Lapa/SP.

Advanced or fluent English.

Responsibilities:

Lead and motivate service teams to ensure excellence in the service provided.

Monitor and analyze performance indicators, identifying opportunities for improvement.

Provide support and ...