Bilingual Owner Operator

• Use GCA scanner for all required activities on the daily route; all scan able way bills, laser waybills
• Delivery of all assigned material in the route area, within the specific requirements of both the customer and DHL.
• Pick up of all assigned customer pick-ups within the specific guidelines of the Customer and DHL.
• Compile and submit accurate route records on a daily basis.
• Inform DHL of any route irregularities and significant competitor activity.
• Communicate effectively with customers over the phone and in person
• Other duties as assigned.

ACCOUNTABILITIES/ RESULTS:

• Responsible for internal and external customer satisfaction.
• Professional representation of DHL at all times, including the maintenance and presentation of vehicle, uniform, waybills/product.
• Proactively manage the customer’s perception of and level of satisfaction with our service.
• On-time ...