Job Description

Is this role right for you?

In this role, you will:

Champions a customer focused culture to deepen customer relationships and leverage broader Bank relationships, systems and knowledge. Ensure that the customer service provided is of the highest quality by:


 Prioritizing all requests for information, establishing response times and escalating requests to your Supervisor for resolution as necessary, based on workload;

  • Analyzing each case/alert and investigating as required, by;

  • Reviewing customer account information in respect to the case/alert, summarizing the referential information using the case management tool(s) and determining if/how to investigate the account(s) activity;

  •  Investigating item(s) by reviewing available documents and/or account history, supporting documentation (e.g. bank statements, cheques), and/or reviewing for related previous incident/alerts and/or by contacting the Customer, Branch or relevant Business Line;<...

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