Job Description

Bilingual Service and Implementation Coordinator (Mental Health)

Salary: $58,000 – $67,500

Location: Remote (Ontario)

Hours: Monday–Friday (Rotating shifts between 10:00am, 11:00am and 12:00pm start EST; occasional Saturdays - 1 per month)


Job Summary

The Service and Implementation Coordinator supports a virtual mental health program by assisting clinicians and partner agencies, supporting service delivery, and helping ensure smooth program operations across Ontario.


Perks

  • Remote position – Work from home
  • 100% company-paid Benefits plan (after 3 months)
  • Pension plan (after 6 months)
  • 20 days’ vacation
  • Supportive team environment


Key Responsibilities

  • Support clinicians on the platform, ensuring adherence to program policies, workflows, and service standards
  • Provide ongoing clinician support, including onboarding, training coordination, and responding to inquiries
  • Support relationships and communication with partner agencies, including coordination of recurring meetings
  • Assist with program operations, documentation updates, and service delivery support
  • Collaborate with the Program Manager to address program, clinician, and platform needs
  • Track key program information and escalate risks or issues as required
  • Support cross-team collaboration, meetings, and stakeholder communications
  • Assist with preparation of reports, briefing materials, and ministry-related documentation


Qualifications

  • Fluently bilingual in English and French (written and spoken)
  • Degree in a mental health–related field
  • 3+ years of experience in child and youth mental health or community mental health
  • Experience working with multidisciplinary teams and diverse communities
  • Experience with brief or virtual counselling models
  • Training in evidence-based therapy and conflict resolution


AI-enabled tools may be used to sort applications based on job-related criteria. All AI-generated results are vetted by our team, and the decision of which candidates move forward is always made by a human.

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