Job Description

Position Details

What You Will Do

  • Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation

  • Identify, investigate, and resolve PC, Laptop, Mobile Device and Printer problems

  • Resolve basic network issues relating to network security, network login, file access, printing, email, software configuration, connectivity, and data recovery

  • Educate users on how to use systems and applications more efficiently

  • Document and maintain Service Desk procedures

  • Various projects as assigned by Management

  • Work rotational weekend and evening shifts as required

    • Who You Are

  • Bilingual in French required

  • Post-Secondary education or Diploma in computer science or Information Technology

  • A minimum of two years’ experience within a cu...

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