Job Description
Job Details:
Shift/Time Zone: M-F, shift ranging between :am - :pm CT.
Location: % Remote
Start date: Target start date is ASAP
Interview: round of interview, virtual interview on MS Teams (camera on).
Job Duties:
Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
Records call on account history record with results of the inquiry; initiates required confirmation.
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision. Skills:
Basic business and analytical problem-solving skills.
Basic communication skills.
Ability to follow oral and written directions. Basic Qualifications:
High school diploma or
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