Job Description
Are you passionate about delivering exceptional customer experiences and helping people understand the value of their coverage? As a Loyalty Services Representative, you’ll be the first point of contact for policyholders, guiding them through questions, resolving concerns, and ensuring they feel confident in their insurance choices. This role combines customer service, retention, and problem-solving in a fast-paced, supportive environment.
What You’ll Do
+ Engage with policyholders via inbound and outbound calls to retain coverage, explain benefits, and resolve service or claims issues.
+ Perform needs analysis to identify solutions that meet customer requirements.
+ Assist with premium collections and support additional areas such as claims intake, billing, and policy administration when needed.
+ Provide clear instructions and set expectations for policyholders to ensure a smooth experience.
+ Accurately collect documents and enter data...
What You’ll Do
+ Engage with policyholders via inbound and outbound calls to retain coverage, explain benefits, and resolve service or claims issues.
+ Perform needs analysis to identify solutions that meet customer requirements.
+ Assist with premium collections and support additional areas such as claims intake, billing, and policy administration when needed.
+ Provide clear instructions and set expectations for policyholders to ensure a smooth experience.
+ Accurately collect documents and enter data...
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