Bilingual Technical Support Engineer

Job Title:

Bilingual SOC Support Engineer (L1/L2 Security Operations)

Job Summary

We are looking for bilingual SOC Support Engineer to join Security Operations team. The ideal candidate will assist in maintaining and supporting cybersecurity monitoring tools, endpoint protection systems, and automation processes. This role provides an excellent opportunity to develop hands-on experience with leading security technologies such as SentinelOne, Deep Instinct, Darktrace, Armis, Fortigate, Acronis, Zabbix, JP1, and Sumo Logic (SIEM), while also learning to support automation initiatives using Microsoft Power Automate..

Key Responsibilities

• Security Monitoring & Support
  
  
  
  • Assist in monitoring security alerts and system events across SOC tools.
  
  
  • Support the investigation and initial triage of security incidents under supervision.
  
  
  • Help maintain SIEM dashboards and alert configurations.
  
  
  
  


• Tool & System Administration
  
  
  
  • Provide operational support for:
    
    
    
    • Endpoint protection tools (such as SentinelOne, Deep Instinct)
    
    
    • Network and asset visibility platforms (such as Darktrace, Armis)
    
    
    • Firewall systems (such as Fortigate)
    
    
    • Backup and monitoring solutions (such as Acronis, Zabbix, JP1)
    
    
    
    
  
  
  • Perform routine health checks, updates, and basic troubleshooting for SOC tools.
  
  
  
  


• Documentation & Reporting
  
  
  
  • Maintain accurate records of incidents, configurations, and resolutions.
  
  
  • Assist in generating reports on system performance and alert metrics.
  
  
  • Contribute to the development of knowledge base articles and standard operating procedures (SOPs).
  
  
  
  

Required Qualifications

• Education:
  
  
  
  • Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field; or equivalent practical experience.
  
  
  
  


• Japanese Language Proficiency: JLPT N3 or NAT N3


• Experience:
  
  
  
  • 1–3 years of experience in IT Support, SOC, or network/security operations.
  
  
  • Exposure to 2 or more the following tools is highly desirable:
    
    
    
    • SentinelOne, Deep Instinct, Darktrace, Armis, Fortigate, Acronis, Zabbix, JP1, and Sumo Logic (SIEM).
    
    
    
    
  
  
  
  


• Skills & Knowledge:
  
  
  
  • Basic understanding of cybersecurity concepts, malware, and threat detection.
  
  
  • Familiarity with system monitoring and incident response fundamentals.
  
  
  • Interest or beginner-level experience with automation tools (MS Power Automate, PowerShell, or Python).
  
  
  • Strong troubleshooting and problem-solving abilities.
  
  
  
  


• Soft Skills:
  
  
  
  • Eagerness to learn new technologies and security processes.
  
  
  • Good communication and teamwork skills.
  
  
  • Attention to detail and a proactive approach to problem-solving.
  
  
  
  

Work Environment:

• 24x7 SOC operations (rotational shifts including weekends/holidays).


• On-site work arrangement.


• Collaboration with IT infrastructure, network, and security engineering teams for incident resolution and system maintenance.