Bilingual Technical Support

**Please send HV in English**

Schedule:
Monday - Friday, 11am-7pm Eastern time (changes with daylight savings)

Location:
Medellín, 
on-site
 in our office on Milla de Oro. Remote is 
not
 an option.

Fluent English (written and spoken) is required for this position.

This is a great opportunity for someone who wants to gain experience with market-leading smart devices and get experience working with a Canada based global company.

We're looking for Technical Support Specialist to join our team. You will be working with a leading e-commerce brand who sells consumer and home electronics (IoT, smart home devices)

This is an 
in-office
 position.

As a Tech Support Specialist you will troubleshoot customers issues and solve them.

You will mainly handle complex technical escalations via Zendesk
(no incoming calls)

Job Responsibilities:

• Resolve complex technical issues via email/ticket or pho...