Job Description

Role :

  • First point of contact for English- and French-speaking clients.
  • Categorize incoming requests based on urgency, complexity, and required expertise.
  • Route cases to the appropriate team or specialist while ensuring clear documentation.
  • Provide basic information, guidance, or troubleshooting.
     

    • Requirements :

  • Fluent in French
  • Good English
  • Strong documentation skills
  • Basic troubleshooting Skills.

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