Bilingual Technical Support Specialist

Job Description:

Bilingual Support Specialist (French & English)
Volante - Jonas Software
Hybrid – North York, ON (3 days in office per week)
Compensation & Role Details
Expected Salary Range: $60,000 to $65,000 CAD, depending on experience and qualifications Role Type: New Role

AI Disclosure: AI is not used to screen, assess, or select applicants for this role

Summary:
The Tier 1 Bilingual Support Specialist (French & English) serves as the first point of contact for both English- and French-speaking customers, delivering prompt, courteous, and technically sound assistance. This role involves troubleshooting basic to moderately complex issues, escalating where necessary, and ensuring a consistent, high-quality customer experience in both languages.

Key Responsibilities:

• Provide technical support to customers via phone, email, and chat in both French and English.
• Troubleshoot product or system issues, including configur...