Bilingual Tier I Technician

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at

About the Opportunity

DMI (Digital Management, LLC.) is looking for a Bilingual Tier I Help Desk Technician. We are looking for a highly organized and efficient person to provide end user support for our managed services operations in Canada. An ideal candidate will be bilingual in English and French Canadian to accommodate our customer base. The Tier I Technician will answer phone calls, provide support using chat functionality, and resolve tickets and or...