Bilingual Travel and Lifestyle Phone Agent - (Hybrid in CDMX))

Job Description

Work Location Options:

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Deliver world-class customer service in an in-bound, high-volume travel call servicing environment.

Delighting our Premium Card Members in the United States with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.

Understand our customer needs through consultation to deliver an innovative and extraordinary interaction.

Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements.

Communicate new and existing product offerings and value propositions relevant to the Card Member.

Always put the Card Members experience at the forefront of everything you do, reinforcing the Membership First approach, delivering excellent service and outcomes that are core to the American Express brand.

Minimum Qualifications

Card Members will be based in the United States and all business will be conducted in English. Very high levels of written and verbal communication are required.

High-end customer service or sales roles experience in tourism, travel, or cruise and tours.

Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high volume servicing environment.

Basic geography knowledge with ability to locate continents, countries and key travel destinations world-wide.

Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism.

Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Members communication style.

Computer literate and able to navigate computer applications and personal devices, can navigate PC and basic MS Office easily.

Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals.

You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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