Bill.Com Client Support Senior

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 locations, and a global reach, we promise to know you and help you.

CLA is looking to grow their team and we looking for a Sr. Client Support professional.The Senior will assist in ensuring customers reach their desired outcomes using BILL ( The Senior will strategically and proactively engage with a portfolio of clients with the objective to gain a deep understanding of each client’s needs. The Senior will ensure and manage client software renewals and resolving client support requests and complaints.

The Senior will provide a structure of escalation points, when needed to facilitate the resolution of unexpected issues, diagnosing and resolving complex technical issues, c...