Billing Analyst

Description GSPANN is hiring a Billing Analyst to manage end-to-end billing operations and resolve invoice-related issues in a dynamic & technology-driven environment. If you thrive in cross-functional collaboration and possess a strong grasp of billing tools and systems, this role is for you.

Role and Responsibilities

Identify and resolve issues related to invoice processing, including billing discrepancies and errors.

Contribute to billing-related projects as needed across various functions.

Collaborate with teams from Finance, Deal Desk, Sales, Information Technology (IT), and customers to ensure accurate and timely invoicing.

Manage incoming billing inquiries and collectability concerns, directing them appropriately to Collections and Sales teams.

Guide customers in understanding their invoices based on usage and plan types.

Respond to billing-related queries and outstanding invoices through email and phone communication.

Work closely with Sales and other internal departments to address and resolve billing challenges.

Ensure timely invoicing of month-end orders to support accurate period-end reporting.

Provide support during financial audits and participate in ad-hoc accounting projects as required.

Assist with closing duties at month-end, quarter-end, and year-end.

Partner with cross-functional teams, including Revenue Accounting, General Ledger (GL) Accounting, Finance, Tax, Legal, and IT.

Support the implementation and monitoring of financial controls and contribute to system improvements.

Handle ad-hoc requests with flexibility and a team-first attitude.

Utilize experience with Zuora, a cloud-based subscription management platform, in day-to-day operations.

Skills and Experience

Minimum of 4 years of experience in billing operations.

Hands-on experience in billing processes within Software as a Service (SaaS) companies.

Proficient in multitasking and prioritizing concurrent projects.

Familiarity with consumption or usage-based billing models.

Working knowledge of platforms such as Salesforce, Zuora, NetSuite, and Billing Platform.

Experience in implementing or transitioning to new billing systems and tools.

Strong verbal and written communication abilities.