Billing Analyst

Position: Billing Analyst

Primary Responsibilities

The Billing Analyst is responsible for setting up customer billing schedules and procedures, processing and analyzing data, generating invoices and billing reports, and coordinating monthly activities with internal and external teams. This role also serves as the first level of escalation for production incidents and requires strong problem-solving and time-management skills. The position supports internal and external customers by addressing billing or application inquiries via phone, email, or ticketing systems.

· Audit customer invoicing prior to monthly production billing runs to ensure accuracy.

· Perform day-to-day operational activities to maintain billing accuracy and timeliness.

· Submit, post, log, and verify production operations job processing and usage.

· Create and post batches for adjustments, invoices, and payments in the billing system. ...