Billing and Collections Manager

Key Responsibilities

• Team Supervision
• Supervise, train, and mentor the billing and collections team to ensure high performance and professional growth.
• Establish KPIs for the department, including collection targets and aging benchmarks.
• Oversee the billing and collection operations across the Makati Head Office, Cebu branch and USA Subsidiary
• Billing Operations
• Develop and implement standardized policies for billing cycles and revenue reporting.
• Oversee the generation and distribution of monthly invoices to ensure accuracy and compliance with contract terms.
• Resolve complex billing discrepancies and disputes by collaborating with the Sales and Customer Success teams. Oversee escalations in billing and approved adjustments resulting from re-issuance.
• Actively act as a business partner to the Sales Team to ensure timely and accurate issuance of invoices. Reduce the rate of unbilled invo...